duchunter007
HAM Ranger
Last edited:
About 4 months ago, a buddy of mine ordered an Athlon spotting scope for me. When the shipping information was entered with UPS, my address was entered incorrectly by one digit.
Once I received the tracking number, I kept an eye on the shipment. UPS eventually sent a notice saying the address was incorrect, so I went online and corrected it to the proper address. UPS acknowledged the address change and said the package would be delivered the next day.
I told my wife to expect a UPS delivery that afternoon. Later that day, I received a notification saying the package had been delivered. The problem was, it wasn't delivered to my house. UPS claimed it had been handed directly to the customer, but there was no picture or other proof of delivery.
I filed a claim that afternoon. UPS told me they would investigate and that it could take up to 10 days. After waiting, UPS notified me that the package had been delivered and that they had proof of delivery. I replied and asked them to provide the proof. They couldn't.
UPS reopened the case, and I waited another three weeks before finally getting an answer. They again claimed the package had been delivered and said they weren't responsible, telling me to contact the shipper.
Athlon then contacted UPS to try to determine where the scope had actually ended up. UPS again said it was delivered and refused to take responsibility.
Last Monday, Athlon contacted me and told me UPS had denied the claim. At that point, I figured I was going to have to eat the $1,100 cost for a scope that UPS delivered to the wrong person.
But here's the good part.
Athlon went through all of the emails, tracking information, and documentation and could see that we had done everything we could to communicate with UPS and correct the address. Even though UPS refused to take responsibility, Athlon stepped up and sent me a brand-new spotting scope at no cost.
I just want to say THANK YOU to Athlon for standing behind their customer and doing the right thing. They absolutely didn't have to do that, but they chose to.
With all the complaints you see online these days, I think it's just as important to recognize a company when they go above and beyond.
Athlon earned a customer for life with me.
Thank you, Athlon, for making a frustrating situation end on a very positive note!
I also have 2 of the scopes and another spotting scope; I love their products!
Once I received the tracking number, I kept an eye on the shipment. UPS eventually sent a notice saying the address was incorrect, so I went online and corrected it to the proper address. UPS acknowledged the address change and said the package would be delivered the next day.
I told my wife to expect a UPS delivery that afternoon. Later that day, I received a notification saying the package had been delivered. The problem was, it wasn't delivered to my house. UPS claimed it had been handed directly to the customer, but there was no picture or other proof of delivery.
I filed a claim that afternoon. UPS told me they would investigate and that it could take up to 10 days. After waiting, UPS notified me that the package had been delivered and that they had proof of delivery. I replied and asked them to provide the proof. They couldn't.
UPS reopened the case, and I waited another three weeks before finally getting an answer. They again claimed the package had been delivered and said they weren't responsible, telling me to contact the shipper.
Athlon then contacted UPS to try to determine where the scope had actually ended up. UPS again said it was delivered and refused to take responsibility.
Last Monday, Athlon contacted me and told me UPS had denied the claim. At that point, I figured I was going to have to eat the $1,100 cost for a scope that UPS delivered to the wrong person.
But here's the good part.
Athlon went through all of the emails, tracking information, and documentation and could see that we had done everything we could to communicate with UPS and correct the address. Even though UPS refused to take responsibility, Athlon stepped up and sent me a brand-new spotting scope at no cost.
I just want to say THANK YOU to Athlon for standing behind their customer and doing the right thing. They absolutely didn't have to do that, but they chose to.
With all the complaints you see online these days, I think it's just as important to recognize a company when they go above and beyond.
Athlon earned a customer for life with me.
Thank you, Athlon, for making a frustrating situation end on a very positive note!
I also have 2 of the scopes and another spotting scope; I love their products!
