Why I Shot My Pinty Buster Once and Put it Aside

[Billm]

I waited weeks for my Pinty Buster with a lot of anticipation. Not because of shipping channels, but because of being messed around by Pinty. I’ve mentioned that I don’t shoot it. Here’s the reason why:
1. it took almost five weeks for me to receive it. It was not shipped from California, it entered the FedEx system in Pennsylvania a week after Pinty said that it had shipped. Up until this time FedEx stated that it had never been transferred to them in California. Then I followed the tracking while it was enroute from Pennsylvania to Florida. Then when it made to the FedEx terminal in Atlanta, where it was mysteriously diverted back to The Pinty fulfillment center in California as requested by the shipper. When I contacted Pinty, they told me that they didn’t request it be diverted. I contacted FedEx and they assured me that Pinty had requested that it be diverted back to them. Pinty told me they were going to refund my purchase as they were out of stock. I told them that I would prefer the airgun, They stated that they would have to wait for its return and inspect the pistol. I wasn’t sure why they would need to inspect it. But, it took a week and then I eventually received it. After taking it out of the box, it was apparent to me what the issue was. The airgun was used and being returned by someone. How do I know that, because the previous purchaser marked the fill gauge with a permanent marker. I filled it anyway. I had designed a folding stock for it and wanted to try it out. I fired approximately 25 shots and then refilled it. I went to shoot it the next day, but it had leaked to 0psi. At that point I was over dealing with Pinty. I had ordered an AIr Venturi Alpha .22 at around the same time from PA - totally positive experience. So, the Pinty Buster hangs silently on the wall. All dressed up and nowhere to go

 

[Pinty Official]

Hello,

This is Kevin from Pinty, and I am absolutely shocked and deeply concerned to hear about your experience.

Please accept my sincerest apologies for how this was handled. To be completely upfront, I personally helped design and establish Pinty's latest return, exchange, and warranty policies specifically to prevent situations exactly like this from happening to our community. Receiving a used, marked, and leaking unit on top of being run around by shipping logistics is completely unacceptable, and it does not reflect the standards we hold.

I am taking this matter very seriously and will be launching an internal investigation with our fulfillment and customer service teams to find out exactly how this oversight occurred and ensure it is strictly dealt with.

I would also like to clarify that Pinty does not sell used or refurbished products through our official website. Every unit shipped from our website is intended to be brand new, which makes your experience even more concerning and something we need to investigate immediately.

Could you please send me a private message with your contact information and original order number? I want to look into your specific case immediately and personally ensure that we make this right for you and give you a resolution you are fully satisfied with.

Thank you for your honesty, and I look forward to getting this sorted out for you.

Best regards,

Kevin Gu
Marketing Manager

 

[hameditor]

Hello,

This is Kevin from Pinty, and I am absolutely shocked and deeply concerned to hear about your experience.

Please accept my sincerest apologies for how this was handled. To be completely upfront, I personally helped design and establish Pinty's latest return, exchange, and warranty policies specifically to prevent situations exactly like this from happening to our community. Receiving a used, marked, and leaking unit on top of being run around by shipping logistics is completely unacceptable, and it does not reflect the standards we hold.

I am taking this matter very seriously and will be launching an internal investigation with our fulfillment and customer service teams to find out exactly how this oversight occurred and ensure it is strictly dealt with.

I would also like to clarify that Pinty does not sell used or refurbished products through our official website. Every unit shipped from our website is intended to be brand new, which makes your experience even more concerning and something we need to investigate immediately.

Could you please send me a private message with your contact information and original order number? I want to look into your specific case immediately and personally ensure that we make this right for you and give you a resolution you are fully satisfied with.

Thank you for your honesty, and I look forward to getting this sorted out for you.

Best regards,

Kevin Gu
Marketing Manager

Kevin,

Thank you for taking a personal interest in this case. All companies (and people - including me) make mistakes sometimes. The issue then becomes "How well was that issue handled?"

Obviously you have taken a giant step forward here with your open, honest communication. I hope to hear of a positive outcome for @Billm here in the near future.

Steve

 

[Billm]

Hello,

This is Kevin from Pinty, and I am absolutely shocked and deeply concerned to hear about your experience.

Please accept my sincerest apologies for how this was handled. To be completely upfront, I personally helped design and establish Pinty's latest return, exchange, and warranty policies specifically to prevent situations exactly like this from happening to our community. Receiving a used, marked, and leaking unit on top of being run around by shipping logistics is completely unacceptable, and it does not reflect the standards we hold.

I am taking this matter very seriously and will be launching an internal investigation with our fulfillment and customer service teams to find out exactly how this oversight occurred and ensure it is strictly dealt with.

I would also like to clarify that Pinty does not sell used or refurbished products through our official website. Every unit shipped from our website is intended to be brand new, which makes your experience even more concerning and something we need to investigate immediately.

Could you please send me a private message with your contact information and original order number? I want to look into your specific case immediately and personally ensure that we make this right for you and give you a resolution you are fully satisfied with.

Thank you for your honesty, and I look forward to getting this sorted out for you.

Best regards,

Kevin Gu
Marketing Manager

I will do that, thank you very much. So far I’m impressed with your response. I have to admit I was very surprised to receive a unit that appeared to be used, as that doesn’t fit with my understanding of your warranty/return model.