Others Athlon warranty service?

[MMCM13]

I sent an Athlon scope in for service as it started treating AO focus as a suggestion rather than a feature. I sent it off 8 April and heard nothing. I sent an email to the company and they didn’t reply. I sent a second one, same result. I then contacted an airgun retailer that handled Athlon, asked if they had a different contact to see if there was some issue. After that, right after that contact, I got an email that said they were behind, had my scope and would be working on getting it resolved. It is now 4 months since it was sent in, no further contact, and no scope.
I haven’t sent many scopes back for repair, maybe 3 in 20 yrs, but I’m thinking I may have purchased my last Athlon.

 

[Pumacarl]

I sent an Athlon scope in for service as it started treating AO focus as a suggestion rather than a feature. I sent it off 8 April and heard nothing. I sent an email to the company and they didn’t reply. I sent a second one, same result. I then contacted an airgun retailer that handled Athlon, asked if they had a different contact to see if there was some issue. After that, right after that contact, I got an email that said they were behind, had my scope and would be working on getting it resolved. It is now 4 months since it was sent in, no further contact, and no scope.
I haven’t sent many scopes back for repair, maybe 3 in 20 yrs, but I’m thinking I may have purchased my last Athlon.

Thank you for posting! Athlon is a seriously popular brand in airgun circles and many people would have said nothing because they don't want to rock the boat. The absolute worst thing that you can do is say nothing. Give praise where it is do, and point out where it isn't. I love my Athlon scope, but realize anybody can get too comfortable and fall off, and I want to know when it happens. Yours is the first case that I've seen it take that long, and yeah, I'd be p.o.'d too. Good luck going forward!

 

[pan60]

I sent an Athlon scope in for service as it started treating AO focus as a suggestion rather than a feature. I sent it off 8 April and heard nothing. I sent an email to the company and they didn’t reply. I sent a second one, same result. I then contacted an airgun retailer that handled Athlon, asked if they had a different contact to see if there was some issue. After that, right after that contact, I got an email that said they were behind, had my scope and would be working on getting it resolved. It is now 4 months since it was sent in, no further contact, and no scope.
I haven’t sent many scopes back for repair, maybe 3 in 20 yrs, but I’m thinking I may have purchased my last Athlon.

WOW
I have sent in a couple scope and the turn around was a few days.