KalibrGun I’m officially done !!

[AtlasAirguns]

Kral Puncher Breaker Marine is an awesome PCP! I wonder why Airgun Depot stopped selling Kral?

Ended import contract but picked up their sister company Reximex....Never made sense to me but other lines means new products and more sales/options

 

[PA_AirHead]

I had a customer experience much like this years ago. One rep would do nothing for the failure of their product (high priced off road led lights). I made my concerns known and mentioned them directly. I don’t think it was 20 minutes later and a different rep contacted me directly. I shared my phone number with them and they personally called me and in 5 minutes had the issue fixed. I swore I wouldn’t do business with them originally. That one rep saved a customer for their business and in the end I have had zero issues with the lights since. I know it’s apples and steaks in the product description, but good service is good service regardless of the product at hand. It’s too bad that the service you speak of has ruined your experience with EdGun. I don’t own one, but it’s sad to see a loved product ruined by questionable service quality, because it’s hard to give up something you really like because of someone’s way of handling an issue.

 

[PA_AirHead]

Ended import contract but picked up their sister company Reximex....Never made sense to me but other lines means new products and more sales/options

So far, I’m super happy with my Rex RPA .177

No desire to make it a carbine, I love shooting a pistol. Everything else are rifles in my collection.

 

[jps2486]

To me, customer service is one of the most important factors in finding a supplier. When I worked for my dad as a kid, he would go out of his way to find a product that was out of stock that a customer ordered, even to the point of sending me to a competitor to buy one at a higher price. He even taught me to bite my lip in dealing with a customer that was a complete a$$hole. I just hate doing business with a company that just wants your money then can't remember your name five minutes later.

 

[PasadenaMike]

Oh no someone woke the beast !!