Others Umarex Warranty

[vp40]

Got the Umarex HK416 full auto, looked nice, shot good till the 2nd mag, than the trigger broke. Contacted Umarex ( I bought it from them directly ). Found out their warranty does not cover shipping costs back to them. Cost me $90. The good thing is that they sent me a new gun that cost $90 more!

 

[jB1Dad]

Got the Umarex HK416 full auto, looked nice, shot good till the 2nd mag, than the trigger broke. Contacted Umarex ( I bought it from them directly ). Found out their warranty does not cover shipping costs back to them. Cost me $90. The good thing is that they sent me a new gun that cost $90 more!

Sorry to hear of this, vp40. I wish you smooth sailing from now on.

 

[Roydk]

$90 !! What ! Was it sent over night , silver lined box !

 

[vp40]

$90 !! What ! Was it sent over night , silver lined box !

Sent it back in it's original rifle case, insured, plus from HI

 

[FL22]

I also had a recent warranty claim for my Origin. The cocking lever broke. FedEx ground from Fl insurance $70 original box. I only sent the rifle back, they sent me an entirely new one with the pump and everything. That is customer service.
New rifle has had 800+ H&N barracuda 18s through it without issue. Thanks Umarex.

 

[Roydk]

Got the Umarex HK416 full auto, looked nice, shot good till the 2nd mag, than the trigger broke. Contacted Umarex ( I bought it from them directly ). Found out their warranty does not cover shipping costs back to them. Cost me $90. The good thing is that they sent me a new gun that cost $90 more!

Wow, I just looked at the cost of a new gun, I found a new one for $123.49 . So, you add the $90 to your original cost of $ 150 or so , if it happens again, keep the broken one for parts and just buy a new one. Just saying .

 

[Dogowski]

I also had a recent warranty claim for my Origin. The cocking lever broke. FedEx ground from Fl insurance $70 original box. I only sent the rifle back, they sent me an entirely new one with the pump and everything. That is customer service.
New rifle has had 800+ H&N barracuda 18s through it without issue. Thanks Umarex.

Wow, that's awesome customer service with you getting a new replacement rifle! Very cool Umarex.

 

[FL22]

Wow, that's awesome customer service with you getting a new replacement rifle! Very cool Umarex.

I’ve recently had some more issues with it. It’s still under warranty. If they send me another new one, that would be impressive to say the least. Haven’t sent it out yet though.