Response from manufacturer or retailer

[jps2486]

In this internet and cellular world we live in, instant responses have kind of become the norm. Even those of us in the middle-aged crowd have slipped into expecting almost real-time replies. It’s funny when you think about it — we’re the same generation that used to fill out handwritten order forms from the center of a Cabela’s catalog, stick a check in the envelope, mail it off, and then just… wait. Arrival was whenever it arrived.

So it made me wonder:

What do you personally expect from a manufacturer or retailer today when it comes to replying to a customer?

A prompt thoughtful response.

 

[Renée]

I am in customer service and I do my best to answer emails in a timely manner, like same day or sooner.
I try and treat folks the way I wish to be treated.
Unfortunately we do not have phone support, 1. company is small only two of us- bookkeeper/billing/shipping and product/tech support. 2. The information over the phone could be mis understood and get ya killed, hence written word only. (also keeps me from getting upset at you! LOL)
Only rarely will I actually talk to a customer and All sales are through the web for customer safety and security.