wolfmangreg
HAM Ranger
Props to @Daystate UK @DaystateAmerica for the videos published on YT this year. Very well done, and valuable to your customers- keep them coming!
While your rifles come with an excellent warranty, and we have a top notch service location in the USA in @AirgunsofAZ, being able to maintain & perform minor repairs to a rifle is a matter of both of pride and practicality. Shipping a rifle (in my case, over 1700 miles) is both expensive & increasingly fraught with the danger of damage or loss. It's great to know AOA will have my back should a serious issue arise, but much prefer to have the option of performing relatively simple tasks (replacing an o-ring or dowty seal, for example) myself. Instructional videos like these give your customers the confidence to do so.
One small suggestion/request if I may- include a listing of dowty seal & o-ring sizes/durometers with the videos, or publish on your website. These can usually be found with diligent searching, asking on the forums, or careful measurement, but it would be more convenient (& potentially more accurate) to have the full list direct from the manufacturer.
While your rifles come with an excellent warranty, and we have a top notch service location in the USA in @AirgunsofAZ, being able to maintain & perform minor repairs to a rifle is a matter of both of pride and practicality. Shipping a rifle (in my case, over 1700 miles) is both expensive & increasingly fraught with the danger of damage or loss. It's great to know AOA will have my back should a serious issue arise, but much prefer to have the option of performing relatively simple tasks (replacing an o-ring or dowty seal, for example) myself. Instructional videos like these give your customers the confidence to do so.
One small suggestion/request if I may- include a listing of dowty seal & o-ring sizes/durometers with the videos, or publish on your website. These can usually be found with diligent searching, asking on the forums, or careful measurement, but it would be more convenient (& potentially more accurate) to have the full list direct from the manufacturer.