PCP Stoeger XM1 Ranger service

[Chief 10-Beers]

A shout out to Stoeger Service. As I posted before My XM1 was not holding air, so I called to see about a warranty. The Fellow there named Joe was very friendly and helpful. He gave Me a Warranty Number and said to just send it in. I asked how long for Repairs. He said None! We will ship you out a Brand New Rifle, and it's not a Refurb either! I am Impressed! I got it all boxed up and ship it out tomorrow. This seems like great Service to Me!

 

[mrage]

A shout out to Stoeger Service. As I posted before My XM1 was not holding air, so I called to see about a warranty. The Fellow there named Joe was very friendly and helpful. He gave Me a Warranty Number and said to just send it in. I asked how long for Repairs. He said None! We will ship you out a Brand New Rifle, and it's not a Refurb either! I am Impressed! I got it all boxed up and ship it out tomorrow. This seems like great Service to Me!

I know that the guns are replaced ,but you have to wonder what happens to the ones that go back? Somewhere somebody should be starting a refurb business for them & offering great deals. I would shudder to think the guns are scrapped or destroyed . I hope mine stay the course as I have them "suitably dressed" now.

 

[Chief 10-Beers]

I was thinking exactly the same! Where do rifle's like mine end up? Just for an air leak? I sure hope this next one holds up better! lol

 

[JimT66]

I was thinking exactly the same! Where do rifle's like mine end up? Just for an air leak? I sure hope this next one holds up better! lol

After the current Macavity fiasco, I was leaning to the Stoeger in .25. I poured over the reviews and the excellent Ham write up, and was set to "pull the trigger", and get me one. Then it occurred to me, if they are replacing them, not repairing them, did the company sell these, knowing the failure rate was going to exceed the repair capability, and go in prepared to replace them all over trivial problems? Did they make them that cheap, that it was still profitable?
I love the rifles, and really am interested in one, so don't get PO'd at my questions cause I'm not knocking them . Just an honest question from a potential buyer.

 

[hameditor]

OK here's what I know. Without going into confidential details, years ago, Stoeger Airguns warranty policy WAS to replace a customer-defective air rifle and then scrap the returned guns. This was cheaper than fixing them.

Please note that I have no current information on this topic. However it's possible that this is still the company policy.

One thing I would guarantee is that Stoeger is NOT re-selling returns as new product. They are much too ethical to do anything like that.

 

[JimT66]

OK here's what I know. Without going into confidential details, years ago, Stoeger Airguns warranty policy WAS to replace a customer-defective air rifle and then scrap the returned guns. This was cheaper than fixing them.

Please note that I have no current information on this topic. However it's possible that this is still the company policy.

One thing I would guarantee is that Stoeger is NOT re-selling returns as new product. They are much too ethical to do anything like that.

Now that is what I like to hear. An honest, straitforward answer. Thank you for that. I know you know the complete truth, and it goes a long way in reassuring buyers and owners that they are gonna be taken care of, and problems, if any, handled. To many of these company's prefer to turn their backs once the sale is complete, and want the owners to perform their own repairs on brand new guns. Without naming any names.....

 

[Chief 10-Beers]

OK here's what I know. Without going into confidential details, years ago, Stoeger Airguns warranty policy WAS to replace a customer-defective air rifle and then scrap the returned guns. This was cheaper than fixing them.

Please note that I have no current information on this topic. However it's possible that this is still the company policy.

One thing I would guarantee is that Stoeger is NOT re-selling returns as new product. They are much too ethical to do anything like that.

Hard to believe they would scrap them, but Hey I guess if I keep having Prob's I get a free Rifle's for the next 5 Years? lol
But I did ship mine off this morning, and with postage and extra insurance it was only $36. So that's not bad.

 

[Florida_Man]

This is difficult way of handling it for the user. I have a 177 bullshark that has a really good barrel. I praised the rifle to a member of the forum, he bought one. His had a bad barrel. You are really playing the lottery with Snowpeak. While I do repairs myself, if you have a good shooting rifle it would really be unfortunate to have a replacement rifle that doesn't perform as well. And I am not a Snowpeak hater, i own 7 of them. It's just another thing to be aware of when you are looking into a new rifle.

 

[Chief 10-Beers]

Where does Snowpeak enter into the picture?

Stoeger PCP air rifles are manufactured by Stoeger Industries, a company based in Accokeek, Maryland, United States. Stoeger is a wholly owned subsidiary of Benelli USA, which is part of the Italian firearms conglomerate Beretta Holding S.A. The air rifles, including models like the XM1 and XM1 Scout, are designed in Italy, combining Italian engineering and design with manufacturing that may occur in various countries, such as Brazil, Italy, Turkey, or the United States, depending on the specific model and year of production. Stoeger Airguns emphasizes innovative design, advanced ergonomics, and high performance, with products like the XM1 series featuring technologies such as adjustable stocks, free-floating barrels, and integrated suppressors.
Did I misinterpret something? Don't forget, I'm old. lol

 

[Florida_Man]

The Bullshark is 100% made by Snowpeak. I’ve interchanged many parts with my P35.
Umarex and Diana also use them

 

[hameditor]

Where does Snowpeak enter into the picture?

Stoeger PCP air rifles are manufactured by Stoeger Industries, a company based in Accokeek, Maryland, United States. Stoeger is a wholly owned subsidiary of Benelli USA, which is part of the Italian firearms conglomerate Beretta Holding S.A. The air rifles, including models like the XM1 and XM1 Scout, are designed in Italy, combining Italian engineering and design with manufacturing that may occur in various countries, such as Brazil, Italy, Turkey, or the United States, depending on the specific model and year of production. Stoeger Airguns emphasizes innovative design, advanced ergonomics, and high performance, with products like the XM1 series featuring technologies such as adjustable stocks, free-floating barrels, and integrated suppressors.
Did I misinterpret something? Don't forget, I'm old. lol

View attachment 14558

View attachment 14557

Snowpeak airguns is the world's largest airgun manufacturer. They primarily use an OEM (manufacture for others) business model, manufacturing for other brands. Snowpeak manufactures all the Stoeger Airguns PCPs. Stoeger breakbarrel air rifles are manufactured by another Chinese airgun manufacturer - BAM.

You can read more about Snowpeak in this - admittedly old - HAM story Snowpeak Airguns - The Biggest Airgun Manufacturer You Never Heard Of

 

[Chief 10-Beers]

Ha! So, it seems like many of these "Manufacturers" are actually just Middlemen for the Real Builder! So much for thinking I had an Italian made PCP. AKA "Pimps"? lol {couldn't resist}.

 

[Florida_Man]

Here is my Snowpeaks P35 and Bullshark. The stocks have been switched.

 

[Chief 10-Beers]

How interesting! I never looked before. I saw Italy on the box and thought, Ok. Now I will know when the next one arrives.

 

[JimT66]

OK here's what I know. Without going into confidential details, years ago, Stoeger Airguns warranty policy WAS to replace a customer-defective air rifle and then scrap the returned guns. This was cheaper than fixing them.

Please note that I have no current information on this topic. However it's possible that this is still the company policy.

One thing I would guarantee is that Stoeger is NOT re-selling returns as new product. They are much too ethical to do anything like that.

Now that is what I like to hear. An honest, straitforward answer. Thank you for that. I know you know the complete truth, and it goes a long way in reassuring buyers and owners that they are gonna be taken care of, and problems, if any, handled. To many of these company's prefer to turn their backs once the sale is complete, and want the owners to perform their own repairs on brand new

The Bullshark is 100% made by Snowpeak. I’ve interchanged many parts with my P35.
Umarex and Diana also use them

I thought I had read that myself, about the Bullshark. That snowpeak P35 in the wood stock shore is purdy!

 

[Chief 10-Beers]

The best part is, that we have found that the Best Warranty on a Chinese Rifle, comes from Stoeger in Italy! I mean, what other gives you 5 Years?

 

[Florida_Man]

Now that is what I like to hear. An honest, straitforward answer. Thank you for that. I know you know the complete truth, and it goes a long way in reassuring buyers and owners that they are gonna be taken care of, and problems, if any, handled. To many of these company's prefer to turn their backs once the sale is complete, and want the owners to perform their own repairs on brand new

I thought I had read that myself, about the Bullshark. That snowpeak P35 in the wood stock shore is purdy!

Diana Skyhawk is basically a P35 also.

Diana Skyhawk Gen2 | Pre-charged pneumatic Air Rifle | Airgun Depot

Check out this great deal on the Diana Skyhawk Gen2. Need advice? Let our airgun specialists help you today!

www.airgundepot.com

 

[JimT66]

Diana Skyhawk is basically a P35 also.

Diana Skyhawk Gen2 | Pre-charged pneumatic Air Rifle | Airgun Depot

Check out this great deal on the Diana Skyhawk Gen2. Need advice? Let our airgun specialists help you today!

www.airgundepot.com

The P35 is the pretty sister of the 2. No doubt about it. I been checking them out for a while, and see today that Amazon selling them in .25 cal for 429.00.

 

[Florida_Man]

The best part is, that we have found that the Best Warranty on a Chinese Rifle, comes from Stoeger in Italy! I mean, what other gives you 5 Years?

Yeah it it. The other good part is Snowpeaks are very easy to work on. Unless I got one with a bad barrel I feel I can figure everything else out. I bought a few extra peek poppets for mine. Some of the parts were transferred over from the P15 (aka original Diana Skyhawk)

 

[Jaabaa]

I know that the guns are replaced ,but you have to wonder what happens to the ones that go back? Somewhere somebody should be starting a refurb business for them & offering great deals. I would shudder to think the guns are scrapped or destroyed . I hope mine stay the course as I have them "suitably dressed" now.

I need to call them also. I have a 3000 and 4000 both won't cock any longer. Thanks. The 3000 is the Granddaughters Rifle.